Terms & Conditions of Sale
Please read and agree to all 3-sections.
1. Warranty:
Moss Grills warrants this product to be free from defects in material and workmanship for 1 year from the original date of purchase by the consumer. This warranty is limited to the counter replacement at the time of purchase, with the original purchase receipt. Moss Grills will not be liable for the loss of damage of any kind, incidental or consequential damages of any kind. Any part tampered or modified will void warranty. In the event of a mechanical defect of the grill caused by the shipping company. Moss Grills will file a damage claim for the consumer and be responsible for exchanging the damage item or any related parts at no cost to the consumer. Please note at the time of delivery & if damage is noticed after the merchandise delivered, we have 3 days to notify the carrier, or the claim will be denied.
If the consumer is within the geographical area, the consumer may bring the grill into the manufacturing office and the repairs will be fixed and corrected at no additional cost to the consumer. If the consumer is located out of the geographical location, Moss Grills will be responsible for arranging with a supplier close to the consumer address to resolve the issues that the consumer may have, Moss Grills will make the arrangements and cover the bill at no additional cost to the consumer. This warranty is useful to the purchaser only, and the consumer must have your original receipt, For more information on cancellation policies or returning items, warranty information please call a customer care support team representative at 619-608-8129.
2. Shipping Information for Continental United States of America:
Shipping Cost:
- All Single Barrel Grills Pricing has changed as a result to higher gas pricing across the USA
- All Double Barrel Grills – Pricing has changed as a result to inflation has pricing aross the USA
- SHIPPING FEES CAN BE REDUCED BY $150 TO $300 DOLLARS FOR PICKING UP YOUR GRILL AT YOUR LOCAL DROP SHIPPING STATION IN YOUR CITY. IF YOU CAN PICK UP YOUR GRILL ONCE IT ARRIVES IT WILL SAVE ON SHIPPING COST. CALL US TODAY AS FOR SHIPPING RATES.
Exceptions are: Alaska, Hawaii, Puerto Rico, and other outside territories. Ask for custom shipping quote.
Shipping Lead Time:
As a result of a high demand, lead time to build and ship your new Moss BBQ Grill has been extended to 2 Months. We are sorry if this is an inconveniently long wait for you. Our company has created a rush order service for all those who are willing to pay an additional cost to have delivered on a specific date. Rush order fees are $200.00 dollars for all single barrel grills and $400.00 for all double barrel grills and will be shipped after 5 business days once purchased. Lead time for all rush order fees 2 weeks. We are working as hard as we can toward improving our delivery times during this difficult period. The lead time to ship a grill through ground freight during normal times is about 5-7 business days.
California Sales Tax is collected for all sales delivered, or picked-up, in the state of California of 8%, or prevailing rates.
3. Mandatory Safety Information:
Please review all safety tips guidelines from the following websites to prevent fire or personal injury.
- https://www.nfpa.org/Public-Education/By-topic/Top-causes-of-fire/Cooking/Grilling
- http://www.cpsc.gov/en/Newsroom/News-Releases/1997/CPSC-Releases-Grill-Safety-Tips/
- http://bbq.about.com/od/grillinghelp/tp/grillsafety.htm
- NFPA – Grilling safety
4. Layaway Plan Agreement Conditions
Our Layaway programs are designed for customers who want a Moss Grill but can’t pay for everything at once. You can take up to 9 months to pay.
Moss Grills will begin to manufacture your custom-built grill after your purchase is “paid in full.” Manufacturing takes usually 6 weeks before shipping your grill to you.
5. Order Cancellations
All Moss Grills are built to order upon receipt of payment. Order cancellations are refundable within 5-calendar days upon receipt of payment. After 5-Calendar days all sales are final. After 5 calendar days funds will be used to purchase supplies and materials. After 5 calendar days all sales are final no refunds. In the event if damages occur during shipment, Moss ‘Grills will resolve the issues and pay any additional fees to fix the problem to no additional cost to the consumer. In the event that a consumer does not provide us the opportunity to resolve any issues and cancel return the product. The consumer will be responsible to pay all too and return shipment fees. After the shipment fees are paid the remaining balance for the product will be paid in full with a company check mailed in 14 business days.
CANCELLATIONS RETURN SHIPPING – Upon cancellations, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the refund will be issued minus all shipment fees.
There are no refunds for our Layaway program sales. Layaway purchases are excluded from refunds as they are final sales.
Please give us a call if you have any questions about our Layaway programs at 619-608-81289.
619-608-8129